Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at [firstname.lastname@example.org] or call us at International [516-239-4200] or Local [800-221-8080].
RETURNING BY MAIL
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service.
- Please Note: We cannot accept CODs or courier deliveries.
- Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by [Solar Club LLC].
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person. Mail returns to: [ Solar Club LLC, 10 Niagara Ave, Freeport, NY 11520 USA ]
Solar Club LLC uses the following carriers to send out Salon & Consumer orders:
UPS Next Day Air
UPS Second Day Air
UPS Second Day Air A.M.
Standard Ground Shipping
Solar Club LLC offers FREE shipping on all “Standard Ground” orders for over $30 shipped in the continental USA. The day an order ships is not considered one of the (2 business days) required for 2 Day service.
P.O. Boxes – At this time we are unable to deliver packages to P.O. Boxes
At this time Solar Club LLC does not ship orders outside the Continental USA.
Shipping Confirmation e-mail
Once Solar Club LLC ships your order, you will receive an Invoice email which itemizes all them items that were shipped along with shipment tracking details tracking details.
RETURNS & EXCHANGES
Returns and exchanges for purchases made through shopcolorclub.com can be made by mail. Please call our Service Center [1-800-221-8080], with any additional questions.
Return your merchandise for a full refund of product value if you are unhappy for any reason. Our return policy is simple. Within 10 days of purchase, you may return any item in its original condition for a full refund of product value. Please keep the original packaging and return with the item. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange. Additional information about returns please see Terms & Conditions of Sale. Shipping Charges are not refundable. Please note that we can process returns and refunds only for items purchased directly from Solar Club LLC. Items sent as gifts from our website can only be returned by the original sender. All other gift orders can be exchanged by the recipient for identical merchandise in the event that the item arrived damaged.
HOW TO RETURN MERCHANDISE
When sending in a return to Solar Club LLC please follow these instructions:
1. Call CUSTOMER SERVICE at 1.800.221.8080
2. Indicate a reason for your return and how you would like your credit to be applied
3. Request an RA (Return Authorization) number. IMPORTANT: Returns without RA’s WILL be refused
4. Include the packing slip with your return (if you do not have your packing slip, please indicate the order number on a separate piece of paper)
5. Wrap the package securely
6. Attach your return address
7. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment
Ship your return to the address indicated below:
Solar Club LLC
PO BOX 431
Lawrence, NY 11559
Please allow up to 30 days for a credit to be applied to your account.